Refund policy

Returns and refunds

Our current store offers digital ebooks and workbooks. The digital-product terms below apply to these downloads. Physical-product terms are retained to support earlier orders; we no longer offer physical products in the current store.

Earlier physical-product purchases

You may request a return within 30 days after delivery. To be eligible, the item must be unused, unworn and returned in its original condition and packaging, with proof of purchase. Physical returns are accepted for both defective and non-defective products that meet these conditions.

To start a return, email ryan@navauro.co with your order number and reason for return. If approved, we will provide the return address and instructions. Returns are handled by mail only. Please do not send an item back before receiving approval.

Return shipping and fees

For an approved standard return, the customer is responsible for obtaining the return label and paying return shipping. If an item is damaged, defective or different from what you ordered, Navauro will provide the appropriate return or resolution instructions. We do not charge a restocking fee.

Exchanges

We do not offer direct exchanges. If an eligible physical item is returned and refunded, you may place a new order for the preferred item.

Cancellations

An order may be cancelled before it has been fulfilled. Once fulfillment has begun or the order has shipped, it cannot be cancelled and the physical-product return process above applies.

Digital products

Digital products are delivered as downloadable files and cannot be physically returned. Once a digital file has been delivered or accessed, it is not eligible for a return or refund, except where applicable law requires otherwise. If you have a technical issue accessing a file or received the wrong file, contact us with your order number so we can help.

Damaged, defective or incorrect items

Please inspect physical items on arrival. If an item is damaged, defective or different from what you ordered, contact us promptly with your order number and clear photos where relevant. We will review the issue and provide an appropriate resolution.

Refund processing time

After we receive and inspect an approved physical return, we will let you know the outcome. Approved refunds are issued to the original payment method within 10 days after the return is received and inspected. Your bank or payment provider may need additional time to post the refund.

Questions

Contact ryan@navauro.co for return, refund or digital-delivery support.