Refund policy

30-day return policy

You may request a return within 30 days after receiving your order. To be eligible, the item must be unused, unworn and returned in its original condition and packaging, with proof of purchase.

To request a return, email ryan@navauro.co with your order number and reason for return. If the request is approved, we will provide the return address and instructions. Do not send an item back before receiving approval, as returns sent without authorization may not be accepted.

Return shipping

Return-shipping responsibility and any available label will be explained in the approval email and may depend on the reason for return, the item and applicable law. For an incorrect, damaged or defective item, please contact us before arranging return shipping.

Damage, defects and incorrect items

Inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging so we can assess the issue and make it right.

Natural variation

Crystals are natural materials. Variations in colour, pattern, inclusions, texture, shape and size are part of their character and are not normally considered defects. Product photography is representative, and screens can display colours differently.

Items that cannot be returned

Custom or personalised items, gift cards and items clearly marked final sale cannot be returned unless required by applicable law. Contact us if you are unsure whether an item is eligible.

Exchanges

The simplest way to exchange an eligible item is to complete an approved return and place a new order for the replacement item.

European Union cooling-off period

If an order is delivered into the European Union, statutory cancellation rights may apply, including a 14-day cooling-off period. These rights are subject to applicable exceptions and do not limit any rights available under local law.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since approval, contact ryan@navauro.co.