Shipping policy

Navauro works with selected fulfillment partners to deliver crystal pieces to customers in the United States and other available destinations.

Processing and fulfillment

Orders are submitted for fulfillment after payment is confirmed. Processing time can vary by item, partner availability, order volume and verification requirements. If an order contains items fulfilled from different locations, those items may arrive in separate packages.

Delivery estimates

Available shipping methods, charges and estimated delivery dates are shown at checkout for the delivery address provided. Delivery estimates are not guarantees and can be affected by carrier conditions, customs processing, severe weather, holidays or other events outside our control.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking can take a short time to update after the shipping confirmation is issued.

Address accuracy

Please review your delivery address before completing checkout. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order has entered fulfillment, and delays or losses caused by an incorrect or incomplete address may not be recoverable.

Customs, duties and taxes

International orders may be subject to duties, import taxes, brokerage fees or other destination-country charges. Unless checkout states otherwise, these charges are the customer’s responsibility.

Delayed, lost or returned packages

If tracking has not updated for an extended period, a package is marked delivered but cannot be found, or a shipment is returned to sender, contact ryan@navauro.co with your order number. We will review the available tracking information and assist with the carrier or fulfillment partner where possible.

For shipping questions, contact ryan@navauro.co.